Using Service Design to Build More Inclusive Cities
by Marshall Sitten | February 16, 2017 | in Case Studies
How the City of New York, through the Designing for Financial Empowerment (DFE) program, is using service design to build more accessible and effective financial empowerment services for — and with — low-income New Yorkers.
The healthcare service design rollercoaster
by Jennifer Maroney | February 6, 2017 | in Essays
It was my dream to service design a hospital. But I didn’t expect it to be the most challenging project of my life, and there were many times it nearly had to be abandoned.
The annual Global Service Design Jam is happening February 17-19!
by Marshall Sitten | January 23, 2017 | in News
It’s that time again! Our friends in NYC are bringing together a diverse group of thinkers and makers for a weekend of collaboration, investigation, friendly competition (and maybe some dancing).
Co-design: A Powerful Force for Creativity and Collaboration
by Monica Weiler | October 28, 2016 | in Essays
We can all agree that creativity and collaboration are good things, but not everyone is in agreement on what they look like in practice or the best way to support them.
Three Practical Ways to Bridge the Gap Between Research and Design
by Monica Weiler | August 29, 2016 | in Essays
There are a lot of ways to build a strong bridge that connects research and design — here are three methods that have worked well for us when working to cross that gap.