Designing Public Services for a Higher Purpose
by Lee-Sean Huang | June 1, 2017 | in Essays
If we are to make American infrastructure and public services transcendental, then we all, whether we be designers, public administrators, politicians, or concerned citizens, need to think bigger. So on this year’s International Service Design Day, we also need to start asking bigger and bolder questions.
Using Service Design to Build More Inclusive Cities
by Marshall Sitten | February 16, 2017 | in Case Studies
How the City of New York, through the Designing for Financial Empowerment (DFE) program, is using service design to build more accessible and effective financial empowerment services for — and with — low-income New Yorkers.
The healthcare service design rollercoaster
by Jennifer Maroney | February 6, 2017 | in Essays
It was my dream to service design a hospital. But I didn’t expect it to be the most challenging project of my life, and there were many times it nearly had to be abandoned.
The annual Global Service Design Jam is happening February 17-19!
by Marshall Sitten | January 23, 2017 | in News
It’s that time again! Our friends in NYC are bringing together a diverse group of thinkers and makers for a weekend of collaboration, investigation, friendly competition (and maybe some dancing).
Co-design: A Powerful Force for Creativity and Collaboration
by Monica Weiler | October 28, 2016 | in Essays
We can all agree that creativity and collaboration are good things, but not everyone is in agreement on what they look like in practice or the best way to support them.