Wrap-up: Service Salon
By Jacqueline Cooksey / January 8, 2015
The Service Salon was held in Dec 2014 and was a gathering of service design minds to help map out the current landscape of the practice in NYC, share a few war stories and pick up some new ideas.
Our aim was to get a better sense from the community about what service design looks like and how we might better elevate the discourse from “What is service design?” to “How do we do better service design?”
People with varying backgrounds joined to identity-challenge areas that we could begin to prioritize. Some key areas included:
- Making ambiguity palatable and not seeing it as negative
- Demonstrating the value of service design before and after projects (selling it as a service and identifying the metrics)
- Considering new models of working because traditional agency models don’t seem to support service design projects in the right way.
So, what’s next?
The organizers of the Salon, Jeanette Leagh and Sam Lyon are working on compiling an industry prospectus — a map of the landscape and our collective discoveries. We hope to have this ready to share in the coming weeks.
For now here is a snapshot of the event – filled with talent, smarts and enthusiasm!
Thanks to all who participated.