The healthcare service design rollercoaster
by Jennifer Maroney | February 6, 2017 | in Essays
It was my dream to service design a hospital. But I didn’t expect it to be the most challenging project of my life, and there were many times it nearly had to be abandoned.
Co-design: A Powerful Force for Creativity and Collaboration
by Monica Weiler | October 28, 2016 | in Essays
We can all agree that creativity and collaboration are good things, but not everyone is in agreement on what they look like in practice or the best way to support them.
Three Practical Ways to Bridge the Gap Between Research and Design
by Monica Weiler | August 29, 2016 | in Essays
There are a lot of ways to build a strong bridge that connects research and design — here are three methods that have worked well for us when working to cross that gap.
Improving AAC for ASD
by David Mahmarian | May 10, 2016 | in Case Studies, Essays
There is a dire need for people with Autism Spectrum Disorder to have access to adaptable solutions that are designed for their individual needs and wishes — in order to make it easier for them to interact with the world.
Taking Back the Touchpoint
by Kohzy Koh | November 11, 2015 | in Essays
As designers, we strive to create a coherent experience across all the touchpoints within a service interface. Yet across industries, service providers are settling for a poorer experience when it comes to touchpoints that they feel they have little control over.