Using Service Design to Build More Inclusive Cities
by Marshall Sitten | February 16, 2017 | in Case Studies
How the City of New York, through the Designing for Financial Empowerment (DFE) program, is using service design to build more accessible and effective financial empowerment services for — and with — low-income New Yorkers.
Improving AAC for ASD
by David Mahmarian | May 10, 2016 | in Case Studies, Essays
There is a dire need for people with Autism Spectrum Disorder to have access to adaptable solutions that are designed for their individual needs and wishes — in order to make it easier for them to interact with the world.
Findings Report: Evaluating New Housing Services
by Chelsea Mauldin | December 1, 2014 | in Case Studies
After 2+ years of discovery, collaborative design, and pilot testing—including over 250,000 downloads of tools we designed with low-income residents and service providers—we’re very proud to publish findings from our ambitions partnership with the New York City Department of Housing Preservation and Development andParsons DESIS Lab to collaboratively design services for New Yorkers seeking affordable housing.