Designing Public Services for a Higher Purposeby Lee-Sean Huang | June 1, 2017
If we are to make American infrastructure and public services transcendental, then we all, whether we be designers, public administrators, politicians, or concerned citizens, need to think bigger. So on this year’s International Service Design Day, we also need to start asking bigger and bolder questions.
Using Service Design to Build More Inclusive Citiesby Marshall Sitten | February 16, 2017
How the City of New York, through the Designing for Financial Empowerment (DFE) program, is using service design to build more accessible and effective financial empowerment services for — and with — low-income New Yorkers.
The healthcare service design rollercoasterby Jennifer Maroney | February 6, 2017
It was my dream to service design a hospital. But I didn’t expect it to be the most challenging project of my life, and there were many times it nearly had to be abandoned.
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