Using Service Design to Build More Inclusive Citiesby Marshall Sitten | February 16, 2017
How the City of New York, through the Designing for Financial Empowerment (DFE) program, is using service design to build more accessible and effective financial empowerment services for — and with — low-income New Yorkers.
The healthcare service design rollercoasterby Jennifer Maroney | February 6, 2017
It was my dream to service design a hospital. But I didn’t expect it to be the most challenging project of my life, and there were many times it nearly had to be abandoned.
The annual Global Service Design Jam is happening February 17-19!by Marshall Sitten | January 23, 2017
It’s that time again! Our friends in NYC are bringing together a diverse group of thinkers and makers for a weekend of collaboration, investigation, friendly competition (and maybe some dancing).